Our Approach

Patient-Centered Medical Home (PCMH)

What is a patient-centered medical home? 

A “medical home” is a medical office or clinic where a team of healthcare professionals work together to provide a new expanded type of care to patients. Charles Drew Health Center utilizes the patient-centered medical home model of care. In every interaction, we are committed to building better relationships between ourselves and those we serve.

Who is my medical home team?

The team is led by your primary care provider and may include other healthcare professionals. The members of your team are committed to:

  • Learning about you 
  • Communicating with you and other members of the team 
  • Learning about caring for you 
  • Supporting you in caring for yourself 

What should I expect?

Comprehensive Care 

  • Responsible for meeting the patient’s physical and mental healthcare needs 
  • This team may include physicians, APRNs, PAs, RNs, behavioral health therapists, pharmacists, nutritionists, and care coordinators 
  • Provides care that addresses various phases of patient’s lifespan, including end of life 
  • Provides disease and chronic care management services to its patients

Patient-Centered Care 

  • Provides care that is relationship-based and geared towards the whole person 
  • Supports patients in learning to manage and organize their own care at a level the patient chooses

Coordinated care 

  • Coordinates care across all elements of the healthcare system including: specialty care, hospitals, home healthcare, and community services and supports

Accessible Services 

  • Delivers accessible services with short waiting times for urgent needs, enhanced in-person hours, 24/7 telephone or electronic access to a member of the care team, and alternative methods of communications such as email, telephone care (telehealth), and patient portal

Quality & Safety 

  • Demonstrates a commitment to quality and quality improvement by using evidence-based medicine and clinical decision support tools to guide shared decision making with patients and families  
  • Evaluates how effectively the primary care clinician and team work in partnership with the patient to support the continuity of care and the provision of comprehensive and coordinated care, treatment, or services 
  • Organization-wide patient safety program in which all departments participate